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FAQs


Are properties managed by Malta Rural Tourism?

No, we act as agents for these properties, but all properties listed have been inspected to make sure they are up to the required standards and that they are listed with the Malta Tourism Authority.

Can I reserve a villa online?

You may reserve a property online if that property has a “book now” button featured on its page. We will then put the property ‘On Hold’ for you for up to 24 hours. During this time, you will receive the Reservation Agreement, which will confirm your dates and the chosen property. Once we have received your deposit (as stipulated in the Rental Agreement Terms & Conditions), we will consider your booking confirmed.

What is your cancellation policy?

Cancellations terms vary according to each property and will be outlined in your rental agreement.

When do I need to pay for my accommodation?

A non-refundable deposit is required when booking the property. The percentage of the deposit may vary depending on type of property and period of booking. You will then be required to pay balance during the period stated in your booking.

Are there any additional charges?

All prices quoted are inclusive of VAT (Value Added Tax) excluding Credit Card Charges.

Which payment methods do you accept?

We accept bank transfers or payment by Credit Card. Payments by Credit Card require an additional 3% in bank charges.

What are your Terms & Conditions?

Other Terms and Conditions as listed in our Site.

Is there a minimum number of days for each stay? Is there a fixed day of the week for arrival and departure?

Although no minimum stay or day of arrival is mandatory, this may be requested in certain periods of the year by some of the properties.

Does the price of the property change depending on the number of persons staying on the property?

Rental agreement will require the number of adults and children that will be staying at the property, and charges will apply if additional visitors are checked in.

Are properties equipped with linen and bath towels?

Most of the properties provide their own linen and clean bath towels on arrival. Beach and pool towels are not provided by most of the properties.  

Will maintenance staff visit the villa during our stay?

Most of the properties have their own maintenance staff, a regular visit is done daily to check the swimming pool and other daily maintenance. This is coordinated with the client in order to minimise the inconvenience caused. 

How well-equipped are the properties?

A list of all amenities is listed for each property. However, please contact us for any particular question or request you may have. 

Are all properties child friendly?

Yes, most of the properties are child friendly and are also regulated by the authorities to meet the Health and Safety Standards. We only recommend that children are not to be left unattended in swimming pools or lifts.

Are all properties suitable for disabled guests?

Properties that are suitable for disabled guests have a special icon listed in the property features.

Are properties equipped with latest technology equipment?

All equipment, such as WiFi, televisions and other services are listed in the property description.

Will there be a maid/cleaning service at the property?

Maid services vary according to the property, but in most cases a weekly cleaning service and linen change is included.

What time is check-in and check-out?

Check-in times for most of the properties is early afternoon from 1400hrs, while departures are in the morning before 1000hrs. Kindly contact us to confirm the exact times for the property in question.

Are the energy services part of the rental agreement?

In most of the rental properties, water and electricity service is included in the rental agreement. If this is not the case, it will be listed in the property description.

Are all properties equipped with air conditioning or heating?

Most properties are equipped with air conditioning and heating, although this may incur an extra charge. Each property  description includes the kind of services provided, and whether these come at an extra charge. Most of the properties are equipped with fans free of charge. 

Who is our contact while we are in Malta?

We will assist you during your stay in Malta. In some cases we will also give you the owner's contact details.

Who do we contact if we happen to lose our keys?

You should always contact us and we shall provide you with another set of keys, at an added charge.
 

Will our belongings be safe when we are not within the premises?

We are not liable for any loss of valuables or cash. We recommend personal insurance and, when available, the use of a safe.

What about energy supply in case of power failure?

Do not experiment with any gas or electricity amenities. You may contact us for further directions in case of power failure.

How do we find the property and who hands over the keys?

Our representative will meet you at the airport and will give you directions and the keys on your arrival. We can also provide you with map coordinates once the booking is confirmed. 

Could a starter pack be arranged prior to our arrival?

Yes this could also be arranged by prior notification at an extra charge.

I want to arrange car hire or an airport transfer. How do I do this?

Malta Rural Tourism can arrange all of that for you. Simply let us know what services you would like when booking, and we will provide you with the best prices.

Can I book infant and booster seats for my transfer?

They are a legal requirement in Malta and they are to be requested on reservation in order to ensure that we provide the correct equipment.

How do we get to Gozo?

Direct transfers from Malta Airport to Gozo can also be reserved with Malta Rural Tourism for ease of travel. Public transportation is also available, however you will take much longer to reach your destination.

How do I arrange flights?

Malta Rural Tourism can offer flights to Malta from any destinations, from low cost carriers to scheduled flights.

Who do we contact in case we need a doctor?

In case of an emergency you should always call emergency services on 112. Otherwise we can also advise of the nearest doctor on call.

How long is the journey from Gozo to Malta Airport?

We recommend you depart from Gozo at least five hours prior to your departure time of flight, this is due to ferry crossing schedule and traffic in peak months.
 

How frequent is the ferry from Gozo to Malta?

There is a frequent service with different timetable according to season. For further information visit Gozo Channel Home Page www.gozochannel.com. The trip takes approximate thirty minutes. 

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Malta Rural Tourism, 29, Abate Rigord Street, Ta' Xbieb XBX1128, Malta.  |  T: 00356 27041161  |  info@maltaruraltourism.com

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